Getting to Yes: Negotiating Agreement Without Giving In
by Roger Fisher

Since its original publication in 1981, Getting to Yes has been translated into 18 languages and has sold over 1 million copies in its various editions. This completely revised edition is a universal guide to the art of negotiating personal and professional disputes. It offers a concise strategy for coming to mutually acceptable agreements in every sort of conflict.

The Handbook of Good English
by Edward D. Johnson

A comprehensive, convenient guide to modern grammar, punctuation, usage, and style, with Johnson's lucid examples and explanations. A welcome feature is the combined glossary/index, alphabetically arranged to give instant answers to the most commonly asked questions about misused words, phrases, and constructions, and cross-referenced to the text if a longer explanation is desired.

Fierce Conversations: Achieving Success at
Work & in Life, One Conversation at a Time
by Susan Scott

Susan Scott believes that interpersonal difficulties — at work and at home — are a direct result of our inability to communicate well. Using identifiable anecdotes from her experience to inspire and inform, along with a series of practical exercises designed to impart the requisite skills, Scott walks readers through the individual steps she's developed to build better associations through more robust and honest discourses. Addressing all aspects of the process, from several methods for listening more attentively to specific ways she's fashioned to confront and resolve issues "that stand between you and success," Scott offers the type of concrete advice and confidence-building counsel that should help even the most reticent improve their communication skills dramatically.

People Skills
by Robert Bolton

A wall of silent resentment shuts you off from someone you love. You listen to an argument in which neither party seems to hear the other. Your mind drifts to other matters when people talk to you....

People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others.

You Just Don't Understand: Men and Women in Conversation
by Deborah Tannen

This is the book that brought gender differences in ways of speaking to the forefront of public awareness. With a rare combination of scientific insight and delightful, humorous writing, Tannen shows why women and men can walk away from the same conversation with completely different impressions of what was said. A classic in the field of interpersonal relations, this book will change forever the way you approach conversations.